Customer Testimonials

Testimonials

Updated: 09-Feb-2018 3:24 PM

EXCITED & SATISFACTION. FIRST OF ALL, I WOULD LIKE TO SAY THANK YOU VERY MUCH FOR YOURS ALL KIND OF HELP TO TRANSIT SMOOTHLY AND SATISFACTION. I AM 40 YEARS OLD, 7 YEARS FOR MASTER OF THE VESSEL AND GREAT HONOR TO ME FOR TRANSIT PANAMA CANAL ON NEW YEAR 2018 AND FIRST TIME IN 18 YEAR OF SEAMAN LIFE WORKING FOR PANAMA FLAG STATE VESSEL.IT WAS EXCITED & SATISFACTION. HOPING YOUR STAFF & YOUR COUNTRY PEACEFUL & DEVELOP IN PROSPEROUS WORLD. YOUR PERSONNEL ARE PROFESSIONAL & FRIENDLY MORE THAN EXPECTED. ALL PERSONNEL ARE PROFESSIONAL & FRIENDLY, ESPECIALLY ARE PILOT.

- FROM MASTER VINH LUU, M/V SAPPHIRE ISLAND, SIN 6007340, TRANSIT DATE 1/1/2018

TO PROVIDE WIDER / BIGGER ANCHORAGE AREA FOR ALL THE VESSEL WILL RECEIVE BUNKER AT BALBOA TO AVOID CONGESTION.

- FROM MASTER REGOR MALAZA, M/V ZEN-NOH GRAIN PEGASUS, SIN 6005692 TRANSIT DATE 1/1/2018

THANK YOU VERY MUCH FOR AN EXCELLENT JOB. KEEP UP THE GOOD WORK.

- FROM MASTER REX ALLAN VALOIS, M/V PTI HERCULES, SIN 3008070, TRANSIT DATE 12/28/2017

EXCELLENT PILOTS, MOORING PERSONNEL AND PERSONNEL IN THE LOCKS.

- FROM MASTER FINN FLORMAN HENNINGSEN, M/V NORD GUARDIAN, SIN 3011581, TRANSIT DATE 12/24/2017

EASE OF COMMUNICATION; SMOOTH PROCESSING OF ENTRY CLEARANCE/ CANAL TRANSIT DOCUMENTATION, AND PROFESSIONAL DEALINGS WITH SHIP'S PERSONNEL.

- FROM MASTER NOEL DAJAY, M/V CIELO DI TOKYO, SIN 6004354, TRANSIT DATE 1/3/2018

VERY PROFESSIONAL STAFF. TRANSITED THROUGH THE NEW LOCKS FOR THE FIRST TIME. IT IS A VERY PLANNED AND WELL-EXECUTED EXPERIENCE.

- FROM MASTER JIGNESH TRILOKNATH AUDICH, M/V RB JORDANA, SIN 6012177 , TRANSIT DATE 1/3/2018

THE ENTIRE SERVICE WHILE PASSING THE PANAMA CANAL WAS EXCELLENT. VERY GOOD SERVICE.

- FROM MASTER MARCIN LIPINSKI, M/V GASCHEM HAMBURG, SIN 6008920, TRANSIT DATE 12/30/2017

I WOULD LIKE TO THANK ALL PERSONNEL INVOLVED SO AS TO HAVE A SAFE AND SMOOTH TRANSIT.

- FROM MASTER FOTIOS ANDREAS KOULAXIS, M/V MARAN GAS ALEXANDRIA, SIN 3017828 TRANSIT DATE 12/31/2017

NO COMPLAINS SO FAR. MANY THANKS FOR GOOD AND PROFESSIONAL SERVICE FOR OUR SHIP. ALL WAS GREAT AND ON HIGH LEVEL. MANY THANKS FOR GOOD SERVICE, HOSPITALITY FOR ALL SERVICES IN PANAMA CANAL. ALL IS GREAT AND I’M FULLY SATISFIED WITH TRANSIT AND SERVICES PROVIDE. MANY THANKS TO ALL OF YOU AND HAPPY NEW YEAR!

- FROM MASTER VALDIS MEZAKS, M/V NAVIG8 TANZANITE, SIN 6014898, TRANSIT DATE 12/29/2017

VERY SMOOTH INSPECTION BY BOARDING OFFICER MRS. K. MONTENEGRO, THANK YOU SO MUCH.PILOTAGE SERVICE WAS TO MY FULLY SATISFACTION.

- FROM MASTER THOMAS REGNER, M/V TOKYO EXPRESS, SIN 6000654, TRANSIT DATE 12/25/2017

VERY FRIENDLY AND PROFESSIONAL STAFF, INSPECTORS, PILOTS... ETC.

- FROM MASTER LUKA RESETINA , M/V TZOUMAZ, SIN 6015255, TRANSIT DATE 1/4/2018

VERY GOOD SERVICE WITH LESS STAY IN LOCKS. SAFE APPROACH AND TRANSIT.

- FROM MASTER PLAMEN ANASTASOV STOILOV, M/V MAERSK SURABAYA, SIN 6014111, TRANSIT DATE 1/4/2018

COMMENDING ALL CANAL STAFFS FROM INSPECTORS, PILOTS, TUG MASTERS, MOORING GANGS AND ALL OTHER STAFFS FOR THE GOOD HANDLING OF VESSEL'S TRANSIT.

- FROM MASTER MARLON D HONTOMIN , M/V CITRINE, SIN 6009683, TRANSIT DATE 1/7/2018

THANKS TO ALL PC STAFF. ALL WAS TO MY SATISFACTION.

- FROM MASTER YURY KOZLOV, M/V ICE RUNNER, SIN 751286, TRANSIT DATE 1/6/2018

-PILOTS, PANAMA CANAL PERSONNEL TUGS, LOCOMOTIVES AND OTHER SERVICE TEAMS DID GOOD JOB.

- FROM MASTER ANDREI KAZAKOV, M/V JPO LIBRA, SIN 6002649, TRANSIT DATE 1/9/2018

-USING FOUR TUGBOATS FOR ALIGNING VESSEL TO 1ST LOCK ENTRY OF AGUA CLARA, NORTH BOUND IS COMMENDABLE.

- FROM MASTER ANISUL LATIF CHOWDHURY, M/V HOUSTON BRIDGE, SIN 6010349, TRANSIT DATE 1/9/2018

THANK YOU VERY MUCH FOR EXCELLENT JOB WELL DONE BY ALL ACP PERSONNEL.

- FROM MASTER ROMULO ESTORPE, M/V ZEN-NOH GRAIN MAGNOLIA, SIN 6006821, TRANSIT DATE 1/11/2018

NO COMPLAINTS WHATSOEVER. THE TRANSIT WAS DONE FAST AND WITH EASE, AND IN A VERY SAFE, PROFESSIONAL AND POLITE WAY. YES, IT IS MY PERSONAL EXPERIENCE FOR THE PAST 29 YEARS NOW AS A SEAFARER, WHICH THE SERVICE AND SYSTEM OF TRANSIT IN THE PANAMA CANAL HAD GONE FROM GOOD TO EXCELLENT. THIS IS IN TERMS OF TRANSIT TIME AND PROFESSIONALISM, WHICH STARTS FROM THE VTIS, THE BOARDING OFFICERS, AND THE PILOTS AND CANAL LOCK SAILORS. THE VESSEL IS GREETED WITH A SMILE AND PROFESSIONALISM, AND NOT ONLY THAT A SIMPLE SMILE GOES A LONG WAY, BUT IT IS HUMAN NATURE TO FEEL AT EASE WHEN YOU ARE GREETED WITH A SMILE AND PROFESSIONAL TRAITS.

- FROM MASTER RONALDO GARCIA, M/V PRIME ACE, SIN 3014351, TRANSIT DATE 1/13/2018

SUFFICIENT EFFECTIVE AND FULLY OPERATIONAL.

- FROM MASTER IOANNIS PSYCHAS, M/V ENERGY COMMANDER, SIN 3004611, TRANSIT DATE 1/13/2018

-ACP PERSONNEL ARE GOOD IN THEIR BEHAVIOR, MANNER AND COURTESY. THEY ARE VERY RESPECTFULLY AND HELPFUL.

- FROM MASTER ALOK KUMAR, M/V BW ARIES, SIN 6009303, TRANSIT DATE 1/16/2018

MANY THANKS FOR GOOD COOPERATION.

- FROM MASTER COSTEL SPIRACHE, M/V BRITANNIA G, SIN 6015300, TRANSIT DATE 1/14/2018

I AM SATISFIED WITH THE SERVICES DURING PANAMA CANAL TRANSIT IN NEW LOCKS (COCOLI & AGUA CLARA).

- FROM MASTER MANUEL CAMBAY, M/VIONIC PATRIS, SIN 6015256, TRANSIT DATE 11/13/2017

MANY THANKS FOR PANAMA CANAL VERY GOOD SERVICE.

- FROM MASTER ZONGLIANG MA, M/V AMAMI K, SIN 6007825, TRANSIT DATE 1/18/2018

ALL IN ORDER. VERY PROFESSIONAL PEOPLE. APPRECIATE SAME.

- FROM MASTER BIKRAM AMIT. M/V MARLIN AVENTURINE, SIN 6010386, TRANSIT DATE 1/18/2018

BEST SERVICE! VERY PROFESSIONAL PILOTS! ALL TRANSIT PROCEDURES WORKING AS ONE TEAM! MANY THANKS!

- FROM MASTER OLEKSANDR NIKASHKIN , M/V SAGE AMAZON, SIN 3013305, TRANSIT DATE 1/19/2018

EVERYTHING WELL. WORK PILOTS VERY GOOD.

- FROM MASTER IVAN KOVALENKO, M/V PORT ORIENT, SIN 6015266, TRANSIT DATE 1/20/2018

ALL SERVICES ARE EXCELLENT. THANK YOU VERY MUCH FOR YOUR EXCELLENT SERVICES IN ALL RESPECTS.

- FROM MASTER XIA GUANGBIN, M/V OCEAN PRIDE, SIN 372960 , TRANSIT DATE 1/18/2018

ALL PERSONNEL DURING THE TRANSIT ARE ALL EXCELLENT AND PROFESSIONAL. VERY GOOD SERVICE

- FROM MASTER AMADO BALLEGA, M/V IOLCOS LEGACY, SIN 6015352, TRNASIT DATE 1/22/2018

YOUR SERVICE HAS BEEN OVERWHELMING AND ENTIRE CREW IS HAPPY ABOUT THAT.

- FROM MASTER RITHESH THAMPI PULIKKAL RAJU, M/V GH SEABIRD, SIN 6015275, TRANSIT DATE 1/20/2018

I WANT TO INDICATE THE EXTRAORDINARY PROFESSIONALISM OF PILOT, WHICH WAS ON BOARD FM GAMBOA TO CRISTOBAL DURING LAST TRANSIT. I WAS VERY GLAD TO MEET SUCH A KIND OF PERSON, SEA PROFESSIONAL AND GENTLEMAN IN ALL MEANS. THANKS.

- FROM MASTER ALEXANDER BARANOV, M/V BALTIC WINTER, SIN 331694, TRANSIT DATE 1/21/2018

ALL GOOD. ALL PILOTS FOUND VERY GOOD WITH MANEUVERING AND SAFETY CONCERN.

- FROM MASTER NANDA JAYAWICKRAMA SUDUSINGHE, M/V LONDON EXPRESS, SIN 3000683 TRANSIT DATE 1/23/2018

ALL THE PILOT ARE SMOOTH APPROACH AND ALSO TUGS AND LOCOMOTIVE OPERATOR.

- FROM MASTER RONEL MORATA, M/V CHICAGO HARMONY, SIN 6009722, TRANSIT DATE 1/25/2018

WITH THE EXCELLENT ASSISTANCE OF CANAL STAFF ESPECIALLY THE PILOTS, VSL HAS COMPLETED THE CANAL TRANSIT AT THIS MOMENT. TAKE THIS CHANCE TO THANKS FOR ALL OF YOUR NICE WORK DURING THIS TRANSIT AND CONTINUOUS EFFORT FOR IMPROVE THE ASSISTANCE TO THE VSL.

- FROM MASTER ZHICHAO LI, M/V ATLANTIC DREAM, SIN 6007301, TRANSIT DATE 1/25/2018

ALL PERSONNEL GAVE VERY GOOD SERVICE.

- FROM MASTER MAREK PIOTR MIANOWICZ, M/V E.R. BRISTOL, SIN 6006625, TRANSIT DATE 1/28/2018

WE RECOGNIZED THAT V. GOOD OF ACP PERSONNEL /SERVICES DURING THE TRANSIT.

- FROM MASTER YAN NAING KYAW, M/V PATIENCE LAKE, SIN 6008828, TRANSIT DATE 1/28/2018

TO CONTINUE, SAME WORKING WITH THE HIGHEST PROFESSIONALISM AND BEHAVIOR.

- FROM MASTER NIKOLAOS VAGIANOS, M/V ARIETTA LILY, SIN 6014872, TRANSIT DATE 1/19/2018